0 views
Troubleshooting Common Issues
A post didn't reach Telegram, rate-limit error 429, posts in the wrong language, "partially published", out of tokens, a video stuck in the queue β quick fixes.
A post didn't reach Telegram, rate-limit error 429, posts in the wrong language, "partially published", out of tokens, a video stuck in the queue β quick fixes.
A quick reference for typical situations. If yours isn't here, write to support or on Telegram at @protoplex1 β we reply fast.
Almost always a bot-permissions issue. Check in order:
Once the permissions are restored, click "Publish remaining" on the material β only the missing platforms will go out.
Telegram limits how often a single bot can publish. If you run several active channels, connect your own bot in the channel settings (created via @BotFather in a minute) β the limits become yours alone. The system honors the pauses Telegram demands, so an occasional 429 is nothing to worry about β the publication will be retried.
The content language is determined by the project settings, not by the sources' language. Open the project settings and check the language field β after the fix, new generations will come out in the right language (already created texts can be regenerated).
Some platforms accepted the publication, some didn't (expired access, missing permissions, a network hiccup). Expand the publication details, fix the cause on the "red" platform and click publish remaining β there will be no duplicates on the platforms that succeeded.
Your schedules have paused automatically β that's expected behavior, nothing is lost. Top up the balance and everything resumes on its own. You can review spending in the operations history; price references are in "Tokens and Billing".
Rendering is a heavy operation and jobs run in turn: during a rush of generations, your job waits for a free slot and then runs. Stage-by-stage progress is visible in the generation log. If a job hangs abnormally long (hours) β write to support and include the material's name.
Check "Spam" and "Promotions". You can resend the e-mail from the sign-in screen. The most hassle-free way to sign in is with Telegram.
Before your first top-up, image generation is limited β it's an anti-abuse measure. After any top-up, the restriction is lifted automatically.